Privacy policy.

Introduction

At Rug ‘N’ Roll (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing or using our website and its subdomains (collectively, our “Service”), you acknowledge that you have read and agree to our collection, storage, use, and disclosure of your personal information as outlined in this Privacy Policy and our Terms of Service.

  1. Definitions and Key Terms:

    • Cookie: A small data file generated by a website, stored by your browser, used to identify your browser, remember preferences, and provide analytics.

    • Company: Refers to RUG ‘N’ ROLL LTD Company Number: 16410846, located at 56 Grattons Drive, Crawley, England, RH10 3AA

    • Country: United Kingdom, England is where Rug ‘N’ Roll and its owners/founders are based.

    • Customer: Refers to individuals or entities that use our website, purchases a product, or interacts with us.

    • Device: Any internet-connected device such as a phone, tablet, or computer used to access Rug ‘N’ Roll services or website.

    • Etsy: Refers to the online marketplace where Rug ‘N’ Roll may sell their products

    • GDPR: Stands for the general data protection regulation, a data protection law in the UK and EU.

    • Personal Data: Any information that can directly or indirectly identify a person, including (but not limited to) your name, email address, delivery address, billing information, phone number, IP address and order details.

    • Processing: means collecting, using, storing or sharing personal data.

    • Third Parties: means external services or platforms that help us operate our business (e.g. Etsy, payment processors, couriers, SquareSpace)

    • Service: The website daftpink.art, accessible from https://daftpink.art, and all related services.

    • You: Refers to you as a customer, user, or visitor of our website or any of our services.

  2. Who We Are:

    • Rug ‘N’ Roll is a UK-based small business that creates bespoke, hand-tufted rugs. You can contact us at:

      Business name: Rug ‘N’ Roll LTD

      Email: info@rugnroll.co.uk

      Address: 56 Grattons Drive, Crawley, England, RH10 3AA

  3. What information we collect

    • We collect personal data when you:

      • Place an order

      • Fill out a form or submit a custom request

      • Contact us via email or social media

      • Browse our website

    • This may include:

      • Your name

      • Email address

      • Phone number (if provided)

      • Billing and delivery address

      • Payment information (processed securely by third-party services)

      • Customisations or order notes

      • Analytics data (via cookies and third-party tools such as Google Analytics)

  4. How we use your information

    • We use your data to:

      • Process and fulfilling your orders

      • Communicate order updates and respond to enquiries

      • Offer personalised services (e.g colour matching)

      • Improve our website and customer experience

      • Send marketing communications (if opted in)

      • Comply with legal or regulatory requirements

    • Marketing: If you sign up for our mailing list or accept marketing during checkout, we may occasionally send updates or offers. You can unsubscribe at any time.

  5. Etsy Orders

    If place an order with us via Etsy, your information is governed by both this policy and Etsy’s privacy terms.

    • Etsy shares your name, address, email (if available), and order details with us to fulfil your purchase.

    • We do not receive or process your payment information - all payments are securely handled by Etsy, only when making a purchase on Etsy.

    • We use this data only for order fulfilment, communication and support - not for marketing unless you explicitly opt in.

    • You can read Etsy’s privacy policy here: https://www.etsy.com/legal/privacy

  6. Cookies:

    We use cookies to:

    • Keep our site functional and secure

    • Analyse traffic and improve user experience

    • Store preferences (e.g. currency, country)

    You can disable cookies via your browser settings, but it may impact site functionality.

  7. Who we share your data with

    We only share your information with trusted third-party providers necessary for running our business, such as:

    • Payment processors (e.g. Stripe, Etsy, Paypal, Squarespace)

    • Shipping Couriers

    • Email service providers (e.g. Mailchimp)

    • Analytics platforms (e.g. Google Analytics)

  8. How we store and protect your data

    We store your information securely using password-protected systems and secure platforms (like Squarespace, Etsy, and encrypted cloud storage)

    We only retain data for as long as necessary to:

    • Fulfil orders

    • Provide customer service

    • Meet legal, tax or accounting services

  9. Your Rights:

    You have the rights to:

    • Access the data we hold about you

    • Correct or update inaccurate information

    • Request deletion of your personal data

    • Object to certain types of processing

    • Withdraw marketing consent

    • Film a complain with the UK Information Comissioners’s Office (ICO)

    To exercise any of these rights, email us at info@rugnroll.co.uk

  10. Children’s Privacy

    Our products and services are not intended for anyone under the age of 13. We do not knowingly collect or store personal data from children.

  11. Changes to this privacy policy

    We may update this privacy policy from time to time. Changes will be posted on this page with a revised effective data. If updates are significant, we’ll notify you via email (if applicable), or a banner on the website.

  12. Contact us

    If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

    Email: info@rugnroll.co.uk

    Business Name: Rug ‘N’ Roll LTD

    Location: 56 Grattons Drive, Pound Hill, Crawley, England, RH10 3AA